2026 — PRESENT
End-User Support · NPK Construction
Administer Microsoft 365, Intune, Entra ID, MFA, Conditional Access, and Active Directory. Support Azure, Exchange Online, SharePoint, OneDrive, Teams, networking, VPNs, printers, and endpoints.
About
I’m an IT support professional in Cleveland, Ohio, advancing into cloud and systems administration. My work spans Microsoft 365, Intune, Entra ID, Active Directory, endpoint deployment, and high-touch user support.
Across enterprise, healthcare, software, construction, and small-business environments, I’ve learned that the best technical support is equal parts systems knowledge, ownership, and clear communication.
11+ yearsIT & software experience
5 rolesSupport to development
ClevelandOhio based
Experience
2023 — 2026
VIP IT Support · Stanley Black & Decker
Led a team providing responsive support to high-level executives while handling computer imaging, deployment, and complex on-site hardware and software issues.
2023
Desktop Support · University Hospitals
Prepared and repaired training workstations, kept learning environments ready, and translated technical concepts for non-technical users.
2021 — 2023
.NET Developer · Infosys Limited
Built RESTful APIs with ASP.NET Web API, maintained client web applications, and developed unit and integration tests to support stability.
2014 — 2021
IT Support · Nelson Ledges Quarry Park
Supported daily IT operations, device deployment, users, networking, infrastructure improvements, technology upgrades, and vendor coordination.
Toolkit
Cloud & identityMicrosoft 365 · Entra ID · Exchange Online
Endpoint managementIntune · Imaging · Windows · macOS
Access & securityActive Directory · MFA · Conditional Access
Support operationsServiceNow · PowerShell · Remote support
Education
Woz USoftware Development Program
Cleveland CodesFull Stack Development Training
We Can Code ITSoftware Engineering Bootcamp
Contact
Let’s build dependable systems.
Looking for a technical partner who understands people, endpoints, identity, and the cloud? Pull up a seat.
[email protected] ↗